Refund policy

At Rugup Beach Company we strive for 100% customer satisfaction but in the unlikely event that you are not satisfied with your purchase, we offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, with tags, in its original packaging and with receipt or proof of purchase. If the item(s) returned does not satisfy all of the eligibility requirements listed above a refund will not be offered.

To start a return, you can contact us at natalie@rugupbeachco.com.au. Please note items sent back to us without first requesting a return will not be accepted.

Rugup Beach Company does not cover or refund postage costs.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The most efficient way to obtain the desired item is to return the original purchase and place a new order for the item after the return has been accepted.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at natalie@rugupbeachco.com.au.

Any other issues regarding returns are handled at our discretion. You can always contact us for any return question at natalie@rugupbeachco.com.au.